When your HR Career started?
It started in Dec 2005 when I traveled to take a job In Consolidated Contractors Company -Saudi Arabia in coordination with ARAMCO and BECHTEL where I co-founded HR Department in KGP Project. The Project was for 4 years Where we handled various assignments especially Recruitment. I recruited employees from different background from different countries. This what I call Diversity. It was a great experience of HR.I won two awards from KGP Administration and ARAMCO for maintaining safety.
I did below assignments:
-Update and apply corporate policies and procedures.
-Develop and manage employment programs. Develop and apply plans for finding applicants to fill job openings.
-Interview and, where necessary, test these applicants.
Induction and orientation of new recruits. Apply knowledge of job evaluation to fit employees into the proper jobs.
-Apply job evaluations programs, benefits, promotions, equal opportunity initiatives, education and training programs.
-Use knowledge of salary compensation to apply salary benchmarks.
-Develop programs that increase employees’ skills, strengthen their managerial ability, and provide career path.
-Prepare legal contractual requirements, particularly in Middle East countries including Lebanon. Help upper management comply with the terms of the contracts.
-Act as a support for conflict resolution.
-Manage employees’ performance appraisal.
Tell us about your first role in the HR field
My first role when I was a student assistant in American University of Beirut I worked as Assistant to Recruitment Manager from Feb 2005 till July 2005. It was a part time job to get the first experience in HR. During my work there a friend advised me to learn about Balanced Scorecard Management System that was founded by Robert Kaplan and Dr.David Norton in 1991. The journey started at 2005 and I became member in balanced Scorecard Collaborative, then Execution Premium Member in 2008.They changed name from balanced Scorecard Collaborative to Palladium (Executing Strategy).It is now called Palladium-Make it Possible. I became Execution Premium Practitioner. I excelled in below:
-Training courses cover Board BSC, Corporate BSC, and Executive BSC.
-Executing strategic initiatives that deliver “Results first”.
-Maximizing Human Capital and creating organizational value.
-Designed, prepared, and rolled out a Balanced Scorecard performance management system–at corporate, business, and functional unit levels.
What are the challenges that you are facing on your daily HR Routine?
1. Change Management
Change Management is first Challenge I face during my daily HR Routine. How you change the negative culture of people? This a big question that do not have an easy answer.
2. Leadership Development
As the second of the biggest challenges for human resource management, leadership development needs to be a critical strategic initiative. AS HR Professional I face problems structures, processes, tools, and points of view to make the best selection and develop the future leaders of the organization.
3. HR Effectiveness Measurement
How can improvement happen without the right tools to measure HR effectiveness? As with many other areas of business, this profession also needs to be able to measure results in terms of transaction management, as well as in terms of the positive influence on business.
Measure Challenges:
ROI of collective and individual hires on a long-term basis. Going beyond measuring turnover, this new approach considers ‘bad’ turnover and ‘good’ turnover along with the overall cost of replacement hires.”
4.Dealing with Unskilled employees
The challenge that I face daily is dealing with unskilled employees. Training is the best tool to overcome this challenge and this what I did. I panned a yearly calendar to train unskilled people, but it still remains as challenge.
What you love about your work?
I love helping HR professionals improve their companies, and I love the profession itself. It’s a complex and very important domain, and I feel passionate, hard-working, collaborative.
I also love studying data, understanding how the economy and political factors weigh into HR strategies, and how technology continues to impact HR strategies and solutions. It’s a fascinating, growing, very important part of business – and as CHRO and more technology enters the workplace, HR strategies have become CEO-level issues in topics like engagement, reskilling, digital leadership, and organizational redesign.’
Balancing work and life is it hard?
Very hard but I am expert in Balanced Scorecard Management system and I develop it to science of strategy execution in 2017 and I think I succeed in balancing my life.
I developed a strategy map and brilliant initiatives to balance work and life and it is succeeding. The implementation was very hard, but I am on the right track. One of the intuitive I developed was a Family day. I take my own vacation and drive to mountain with family to sit in the nature all day.
Tell us about your achievement that you are very proud of.
1.Patent:The Science of Strategy Execution: Creating Shared Value and Positive Impact
It’s been more than 25 years since Harvard Business School professor Dr. Robert S. Kaplan and cohort David P. Norton put forth the concept and research of the Balanced Scorecard, a practice of measuring whether the smaller-scale operational activities of a company are aligned with its larger-scale objectives in terms of vision and strategy. However, the culture and strategy remains relevant today. Things have changed from that time and the “science” of Strategy Execution is a broad concept to replace the “Balanced Scorecard” and “Execution Premium” to create shared value and positive Impact. It is now a clear “science”. The book “The science of Strategy Execution”: Creating Shared Value and Positive Impact is an extraordinary integration of management and practice from a strategy management perspective.Its objective to help readers make meaning from the Balanced Scorecard and Execution Premium.The result is an inspirational practice of the Balanced Scorecard and the Execution Premium that will resonate with every reader’s experience.
2. Global Goodwill Ambassador
It is a great recognition that you get for your volunteer work in helping others in writing CVs and Career path .Mr.Richard DiPilla honored me as Humanitarian member. I also registered Lebanon country as Global Goodwill Country.
3.Member Chair chapter of Lebanon in Leaders Excellence at Harvard Square
Leaders Excellence is supported by some of the world’s most esteemed executives and professors from such prestigious universities like Yale, MIT, Stanford, Wharton, and Harvard. To preserve the integrity and exclusivity of our network, membership is offered on an invitation- or qualification-only basis. Currently, more than 1,500 carefully selected leaders from 30 countries in mid- to senior level management are members of Leaders Excellence at Harvard Square. Two-thirds are based in the U.S. while one-third is based globally.
If you will start again what you will do differently?
If I had my life to live over again, I wouldn’t live it in any other way. If I start again, I will start with my educational Background and study HR instead of Accounting and financial Economics. We did not have HR field at that time in Universities. I was Brilliant to catch HR Knowledge from Dr.John Maxwell and his program Certified Professional in Human Resources and Compensation and the Balanced Scorecard Collaborative.
Thanks for sharing your story with us. Stay the positive and active person you are.
Yours Truly,
The BizandLove Lady!